PG&E - IT Business Analyst Leader (#2338)


PG&E - IT Business Analyst Leader (#2338)

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Job Description

The Company: Pacific Gas & Electric (
Job Title: Business Analyst Leader
Department: Bill Print & Customer Experience
Work Type: Remote (PST)

Responsibilities: Ideation

    • Guide and provide input on enhancement feasibility by working with business organizations
    • Proactively identify opportunities for system enhancements based on business process knowledge
    • Evaluate and provide input on business needs and requirements
    • Prepare estimates for customer requests
    • Create preliminary mockups and designs

Responsibilities: Project

    • Analyze and compile functional and non-functional requirements
    • Offer technical expertise and support in designing, testing, and developing applications
    • Conduct feasibility analysis and provide recommendations, project strategy, deliverable prioritization, and system alternatives or enhancements
    • Prepare final functional requirement and functional design documents
    • Conduct walkthroughs of deliverables with business and IT stakeholders, obtaining approval/signoff
    • Provide Subject Matter Expert support to developers and testers
    • Document and analyze project change controls in collaboration with the business
    • Support the stabilization of deployed code

Responsibilities: Maintenance

    • Troubleshoot potential system issues to determine if defects exist
    • Analyze production defects, assess business and system impacts, and quantify problems
    • Contribute to defect troubleshooting and solution design
    • Assist business and technical teams with ad hoc requests
    • Provide functional expertise to clients for resolving business issues

Qualifications (Minimum)

    • Bachelor’s degree in Computer Science or Information Systems or related experience
    • 5 years of experience in analyzing, designing and developing functional requirements, functional design, UX/UI design 
    • 3 years of experience with Oracle CC&B applications, and data modeling

Qualifications (Desired)

    • Working knowledge of relational databases (SQL experience)
    • Working knowledge of UML
    • Be able to work independently but within the framework of the team and product
    • Be able to work well within a team setting
    • Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement
    • Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio
    • Excellent verbal and written communication skills
    • Working knowledge of Salesforce CRM application and data model
    • Experience dealing with Call Center and/or Back Office centric business
    • Understanding of database/schema architecture
$80 - $90 an hour
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