Part-time Customer Success Specialist — Clasva Demo

  • onsite
  • Manchester, UK
  • £28,000–£32,000 GBP / year
  • Part-time
  • 6 days ago
Apply on Northwind Talent's site LiveClasva reviewed · 3 Sep 2026

Honest signals

What's hard about this role

It is genuinely part-time and on site — not a stepping stone to a remote full-time role. Some client accounts are demanding during a live search. The CRM is mid-migration so a few processes are manual right now.

What causes people to struggle here

This is not a sales or business-development role and carries no revenue target. It is not remote and not full-time. It is not a fast-track into recruitment consulting.

Who does well here

Someone organised and calm on the phone who likes steady client relationships and does not need the role to be full-time or remote.

What you'll do

  • Onboard new client accounts and run regular check-in calls
  • Answer client questions about the placement process
  • Write and maintain client-facing help documentation

What we're looking for

Must have

  • 2+ years in a customer-facing success or support role
  • Confident handling client calls and escalations
  • Organised, comfortable with a CRM and shared inbox

How the work actually goes

A typical week

A part-time role, three days a week on site in Manchester. The days are spent onboarding new client accounts, running check-in calls, and resolving support questions about the placement process. One of the three days is kept for writing help documentation and reporting recurring issues to the product side.

The team

You report to the Client Services Lead and work with two full-time success managers and the recruitment desk. Small office, everyone in three days a week.

Compensation

£28,000–£32,000 GBP / year

Range as stated by the employer · GBP · Annual

≈ £2,500 / month — derived from the stated annual range.

What this listing discloses

Clasva shows what an employer has and hasn't stated. Nothing here is inferred.

  • Compensation range £28,000–£32,000 GBP / year
  • Employment type Part-time
  • Work mode onsite
  • Core responsibilities 3 listed
  • Required skills 3 listed
  • Honest role signals Hard parts and failure modes stated
  • Employer identity Northwind Talent
  • Independent review Reviewed by Clasva — 3 Sep 2026
Not disclosed (3)
  • How to apply Not disclosed
  • Location & eligibility Not disclosed
  • Hiring process Not disclosed

Company

NTNorthwind Talent
Company size
1-10 Employees
Headquarters
Manchester, UK
Founded
2019
Open roles
1

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