We are seeking a dynamic, self-motivated Senior Consultant to support key program plan and project workstreams implementing CCaaS and UCaaS capabilities. We are looking for a motivated individual who loves to translate business goals into technical solutions. Our Senior Consultant will LEAD (Learn, Educate, Align, and Deliver) key pieces of engagements to ensure alignment and understanding throughout transformational customer experience engagements for our clients.
Why We’re Different:
At ACLIVITI, our purpose is to Create Surprisingly Positive Experiences. We enable leaders to shift paradigms and deliver transformational results. Our vision is to be how business gets done in the modern enterprise. We accomplish this through a zealous commitment to our core values and an enduring belief in making an impact.
We are:
- A groundbreaking, profitable, IT professional services firm headquartered in Chicago, IL.
- Experts in helping clients find cloud-based, managed IT solutions, that save money and solve problems.
- Highly entrepreneurial and passionately focused on solving client issues and building relationships.
- Striving to work with cutting edge CCaaS and UCaaS based technologies
- A close-knit, professional, fun, hard-working team dedicated to continuous improvement.
Our Clients Are:
- Global $1-$10B annual revenue companies committed to managing their IT organizations as successful, customer-focused businesses.
- Interested in a better approach to making decisions and maximizing IT-spend and technology value across their organizations.
- Diverse – our team works with all client stakeholders involved in making large transformational IT decisions, not just one decision maker.
How we solve:
- Our unique continuous improvement cycle includes Health Checks, CX Roadmaps, APEX™, and ongoing Advisory services to align stakeholders, plan realistic goals, ensure the work gets done, and guarantee outcomes.
- We Align Stakeholders by engaging IT, Operations, Business, and Finance Executives to ensure complete cross-functional buy-in of the solution, timeline, and outcomes.
- We provide a true partner-centric approach that ensures we support our clients before, during, and after their vendor selection and implementation process
- We create client-side plans focusing on outcome achievement that accelerates the decision process, and subsequently guides clients through what can be complex, long-cycle deployment programs.
- Build board-ready business case models for CCaaS and UCaaS transformation programs that include 5-year cash flow projections, and thorough ROI analysis and program justification.
Our Senior Consultant Will:
LMA (Lead – Manage – Accountability)
- Provide best-in-class services for strategizing, planning, designing, and consulting cloud-based, CCaaS and UCaaS transformation initiatives.
- Coordinate and deliver key activities such as business interviews, calendaring, note taking and consolidation, requirements planning, business case development, data collection, stakeholder interviews, and crisp communication.
- Lead the creation and refinement of high-quality consulting deliverables, including presentations (PPT), spreadsheets (XLS), and documents (DOC), ensuring they meet the standards expected in top-tier consulting environments.
- Manage client relationships and project timelines, providing support to Senior Managers and Directors to ensure project success.
- Contribute to our business practices through new content creation, content revisions, training, methodology and toolkit development.
Client Documentation and Coordination
- Be comfortable leading the coordination of key activities aligned to milestones on a team.
- Partner and support leadership to prepare, edit and validate accuracy of client facing documentation.
- Collaborate with and a cross functional team to create key workstream deliverables, usually in PPT, XLS, DOC, and Visio / LucidChart formats
Scope Coordination
- Develop and own project plans, project documentation, engagement requirements, transformation execution, and maintain/monitor project resource allocation requirements.
- Proactively contribute to discussions, proposing innovative solutiosn and approaches that support client objectives.
- Demonstrate deep knowledge of both on-premise and cloud-based contact center solutions, including business strategies, technology trends, and key vendors in the marketplace.
- Help clients understand and maximize the return of their cloud-based contact center technology investment.
- Offer end-to-end consulting to our clients, including process analysis and design, requirements planning, business case development, analytics support and administration support.
- Deliver engagements to the highest professional standards; to ensure client satisfaction with ACLIVITI and project outcomes.
- Create clear and informative deliverables for client presentations.
- Continuously educate yourself, clients, and the rest of the ACLIVITI team by leveraging our vendor partner ecosystem.
- Continuously improve and refine ACLIVITI client success processes and consulting delivery approaches and project templates.
- Own the internal management of all file locations, folder structure and approach to access of documents.